HelpFirst: February update
Hello
Welcome to the new monthly newsletter from HelpFirst.
Are the Machines Learning?
The answer is a qualified yes. Our machine learning team has been making great progress in 2024 so far. Of our two core features, Risk Alerts are exceeding expectations but the prioritisation Score is proving a bit more challenging. Find out why Risk Alerts (and reporting) are our winning features.
Pivoting to Casework
In our search for Product-Market Fit, we’ve realised that casework is the key characteristic of organisations that can benefit from HelpFirst. Angela Bradbury has joined HelpFirst to lead this new customer development effort. Find out why casework, why Angela and how you can help.
Other interests
Vote for us We are delighted to be shortlisted for the DigiLeaders award in the Future of Work category. Please vote HelpFirst in the people’s choice award.
Scottish Parliament reception We are showcasing HelpFirst to MSPs on Weds 29th Feb. If you are in Glasgow or Edinburgh, we will be around for a couple of days and would love to meet up. Email andy@helpfirst.ai.
Listen of the month An optimistic and practical conversation with Emily Glassberg Sands at Stripe. Lots of sensible ideas about how LLMs can be used in organisations, plus an interesting last 10 minutes on the ethics and broader considerations of AI. (Apple, Podbean)
Best Wishes,
Andy
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