Hello
New HelpFirst videos
How we saved Citizens Advice Scotland £400k per year, presented at Public Sector Innovation Week (12 mins). Our most concise (and glossy!) intro to what HelpFirst really is (2 mins).
Large Language Models + Citizens Advice Scotland
We won an InnovateUK grant to use co-design to explore potential use cases for LLMs in advice giving. Here’s how we are Designing for Citizen Needs.
Public Sector Innovation Conference
We spent a day at this top-notch event. Great to see multiple examples of AI being used effectively in government. Here’s our highlights. (Interesting to note that the Budget allocated significant new money for AI across NHS, DWP, MoJ and more.)
HelpFirst at the Scottish Parliament
With our partners at Citizens Advice Scotland, we got the chance to show MSPs how HelpFirst uses AI to identify and prioritise their vulnerable consumers who need urgent support.
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Outside interests
Interview with Nat Friedman and Daniel Gross - I heard this was so good that I broke the habit of a lifetime and paid for a podcast. It did not disappoint. Their assessment is that the current generation of LLMs ‘don’t reason, they rhyme’, but this will change with new releases this year (perhaps via their investment in Magic).
Devin, the first AI software engineer - UI improvements plus AI improvements working in tandem to create a very impressive demo.
Age UK say that there is a human rights crisis in the UK relating to overwhelming caseloads in local authorities around Deprivation of Liberty Safeguards. Perhaps AI could help?
Albania are rewriting their laws using GPT-4 to align with the EU and speed accession. Crazy if true.
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Feel free to forward this to anyone who might be interested.
As ever, would love to hear any feedback!
Best wishes,
Andy